Terms of Service for A2P Messaging
Last Updated: October 29, 2025
Company: Digital Results Pro LLC ("we," "us," or "our")
Service: A2P 10DLC Messaging Platform
Website: https://digitalresults.pro (including all subdomains)
Contact: admin@digitalresults.pro
This Terms of Service ("TOS") constitutes a legally binding agreement between Digital Results Pro LLC, a Virginia-based company, and you ("Customer," "you," or "your"). It governs your access to and use of our Application-to-Person ("A2P") messaging services and platform (collectively, the "Services").
By registering for or using our Services, you acknowledge that you have read, understood, and agree to be bound by this TOS and our Privacy Policy. If you are using the Services on behalf of a business, you represent and warrant that you have the authority to bind that business to this agreement.
1. Customer Responsibilities & A2P 10DLC Compliance
1.1. A2P 10DLC Registration. You are solely responsible for the successful completion of the A2P 10DLC registration process, which includes:
Brand Registration: Providing accurate and verifiable business information that matches your official government records (Legal Business Name, EIN, physical address).
Campaign Registration: Accurately describing your messaging use case, providing sample messages, and documenting your opt-in process for each campaign.
Costs: You are responsible for all carrier-imposed fees, including but not limited to brand registration, campaign registration, and per-message fees.
1.2. Consent (Opt-In) Obligations. You must obtain prior express written consent from each message recipient. Consent must be:
Informed: You must clearly disclose: (a) the program name, (b) that message and data rates may apply, (c) the frequency of messages, (d) a link to your Privacy Policy, and (e) that consent is not a condition of purchase.
Explicit: Use an unambiguous affirmative action (e.g., checking an unchecked box, sending a keyword). Pre-checked boxes or inactivity does not constitute consent.
Documented: You must maintain, and provide to us upon request, verifiable records of consent for each recipient, including the phone number, date, time, source, and the specific opt-in language presented. Records must be retained for a minimum of four (4) years.
1.3. Prohibited Content. You are prohibited from sending content that is:
Related to illegal activities (e.g., cannabis, illicit substances, gambling where prohibited).
Fraudulent, misleading, or deceptive (e.g., phishing scams).
Hate speech, harassing, or discriminatory.
Sexually explicit or pornographic.
Related to SHAFT/restricted categories (alcohol, firearms, tobacco) without strict adherence to carrier age-gating and compliance rules.
2. Messaging & Operational Rules
2.1. Message Requirements. Every message you send must:
Clearly identify your business or brand name at the beginning of the message.
Include clear opt-out instructions in the first message of any conversation (e.g., "Reply STOP to unsubscribe").
Comply with all CTIA Messaging Principles and carrier-specific guidelines.
2.2. Opt-Out (Unsubscribe) Requirements. You must:
Honor all opt-out requests (e.g., "STOP," "UNSUBSCRIBE") immediately and without exception.
Process all opt-outs within 24 hours of receipt.
Send a final confirmation message confirming the opt-out (e.g., "You have been unsubscribed. No more messages will be sent. Reply START to resubscribe.").
Ensure that a user who has opted out is not contacted again for any messaging campaign unless they provide a new, explicit opt-in.
2.3. Data Privacy & Security. You warrant that you will:
Comply with all applicable data privacy laws, including the TCPA and VCDPA.
Provide a publicly accessible Privacy Policy that discloses your data practices and includes the mandatory A2P 10DLC clause: "No mobile information will be shared with third parties/affiliates for marketing or promotional purposes."
Implement and maintain reasonable administrative, technical, and physical security measures to protect recipient data.
3. Service Provider Terms & Limitations
3.1. Our Role. We act as a technical service provider, facilitating the routing of messages between you and mobile carriers. We are not the sender of your messages and do not control their content. We are not responsible for your compliance with telecommunications laws or the content of your messages.
3.2. Service Levels & Disclaimer. While we strive for reliable service, we do not guarantee uninterrupted or error-free operation. The Services are provided on an "as-is" and "as-available" basis. We are not liable for message delivery delays or failures caused by factors outside our reasonable control, including carrier network issues, recipient handset limitations, or incorrect phone numbers.
3.3. Monitoring & Enforcement. We reserve the right to monitor message traffic for compliance with this TOS and carrier requirements. We may, at our sole discretion, suspend or terminate your access to the Services immediately if we believe you have violated this TOS, pose a reputational risk to our network, or if your campaigns are rejected or blocked by carriers.
4. Liability & Indemnification
4.1. Your Indemnity. You agree to indemnify, defend, and hold harmless Digital Results Pro LLC, its members, managers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:
Your use of the Services.
Your violation of this TOS, the TCPA, VCDPA, or any other applicable law.
Your failure to obtain proper consent or honor opt-out requests.
Any third-party claim related to the content of your messages.
4.2. Limitation of Liability. To the fullest extent permitted by law, our total cumulative liability to you for any and all claims arising from this TOS or the Services shall not exceed the total amount of fees you have paid to us in the six (6) months immediately preceding the event giving rise to the claim. In no event shall we be liable for any indirect, punitive, incidental, special, or consequential damages arising out of or in any way connected with the use of the Services.
5. General Provisions
5.1. Termination. We reserve the right to suspend or terminate your account and access to the Services at any time, with or without cause, and with or without notice.
5.2. Changes to Terms. We may modify this TOS at any time. We will provide notice of material changes by posting the updated TOS on our website. Your continued use of the Services after the effective date of the changes constitutes your acceptance of the new terms.
5.3. Governing Law & Disputes. This TOS shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Virginia.
Digital Results Pro LLC
2226 Harrell Ave, Norfolk, Virginia 23509
Email: admin@digitalresults.pro
Phone: